Despite higher user and service expectations and escalating service requirements, it’s clear that IT organizations must be vigilant about costs and learn to do more with less.

Sapphire’s Application Managed Services eases the burden imposed by the responsibilities of day-to-day and long-term IT operations and maintenance. It provides a single point of contact to oversee management of your enterprise solutions—including customizations—with an emphasis on lowering your total cost of ownership and increasing productivity. As a result, your IT department can concentrate on more strategic initiatives that support your corporate goals.

Sapphire’s Application Managed Services helps companies like yours:

• Enjoy low-cost, worry-free solution care

• Get support for both standard and customized functionality

• Reduce complexity

• Increase the overall value of IT services to your organization

Enterprises have significant investments in IT assets to execute their business and derive appropriate returns. These investments are made over a period of time and spread across the technology spectrum; spanning from legacy platforms to client-server system to more contemporary multi-tier browser-based systems.

Our services include :

• Offshorability Analysis

• Maintainability Analysis

• Application Management

• Remote Infrastructure Management

• Application Maintenance

• Application Support

• Helpdesk

Business dynamics and models are constantly changing, with various emerging technologies.

As a result, managing IT and application maintenance to keep in step with the changes can prove quite challenging. Surveys of IT spend indicates that organizations spend up to 70% of their IT budget on non-discretionary costs — in other words, costs to maintain current IT functionality and operations. Therefore, it is imperative that the costs of IT management and application maintenance becomes more effective and efficient, thus providing your business the edge to compete.

Strong history of managing and future-proofing mission-critical applications for our clients.

Our application management and maintenance processes ensure that your systems are flexible and evolve with your business. This approach enables you to meet customer commitments. Our services help reduce the time you spend on “keeping the lights on” and focus on new IT functionalities and improvements.

We achieve this via our 3-phased approach to Application Maintenance:

• Corrective Maintenance

• Adaptive Maintenance and

• Perfective (preventive) Maintenance

We start at the first level, i.e. corrective maintenance and over time evolve to the most advanced level, i.e. perfective maintenance.

Our Maintenance methodology is backed by years of experience and our extensive knowledge base of technologies and domains. While we do this, we adhere to stringent Service Level Agreements (SLA) and enable you to reduce the Total Cost of Ownership (TCO) for your applications.