Ticket Management

Ticket Management is very important feature of CRM. Client can raise issue /ticket with their username and password. This ticket shall be visible to administrator or staff user on another end and they can respond based on priority of ticket.

Salient Features

• Due and Over Due tickets segregated by system automatically
• Dynamic Category, Priority, Source, etc.
• Groups or Teams have restricted access to centralized data
• Priority can be monitored by admin by defining hours control
• Dynamic and based on SOA model
• Powerful Search – through keywords, subject, priority, status, combinations of Check boxes etc.
• Unique Admin control centre contains : Company, Department, User management, etc.

Google Maps

Business suite has smart interface connecting with Google maps. Based on application and requirements Google maps can be customized and integrated with database.

In many existing applications people view their property, locate their executives, locate their files, locate clients locations leveraging power of Google Interface of software. Simplicity and easy integrations with power of in built classes. Samrt longitude and latitude tracking helps user to locate requirements on real time basis.

Mobile Client

Business suite can be integrated with Android based client.

Android user has access to web based software using smartphone. One can view and submit data, leads, contacts using handset. Login is strictly based on roles.

Dashboards

Stunning dashboards, calendars, Pie Charts, Bar Charts extends rich analysis to decision makers. Real time data shall help decision makers to navigate organization more effectively.

Lead Generation

Generating new Business through SMS or Email communications.

Business Suite helps you to generate leads and new business leveraging power of software. Leads can be generated using SMS, Email campaigns.

Email / SMS / Voice Gateway

Business Suite’s powerful Email / SMS Gateway allows client to send emails/sms very swiftly.

Plug n play kind of ready to use Gateway enable users to configure settings quickly.

By just entering SMTP and authentication credentials users can activate Gateway. Additional facility to configure customized sender’s name.

Powerful Scheduler

Schedule Periodic Internal Meetings, Reminders and activities to maintain synergy in organization.

Inbuilt Scheduler has capabilities to send notifications to specified users based on roles to inform them about activity happened in Business Suite. Auto notifications sends daily reminders like Birthday, Anniversary, Meetings or any calendar events.

Extensive Reporting

Business suites extends extensive reporting.

User has facility to export reports in XLS or CSV format. Customized PDF reports are available depending on formats and labels.

Document Management

Collaborative platform of Business suite extends powers to users to upload scanned documents in any format including pdf, doc, xls, csv, jpg, png, psd and many more. Document are published in internal platform and allows other users to access them.

Associates sitting at remote locations can upload or download documents as desired and maintain up to date track of documents revisions. Role based access to documents can be defined. All documents stays safe on cloud with publishers name, published date, type of document and with document group identity.

API / Interface

Business suite allows third party integrations through API.

Ready to use and ready to click APIs generate webs services in cloud and 3rd party applications like SAP, ERP, Android apps, Iphone apps etc can be connected on the go.

Easy links with Facebook, Linkedin and generate business through social portals.

Free Software Support

Business suite is available on ownership and Saas models.

Based on SLA’s software support is always available over Email, Phone, onsite, etc. User manuals and video tutorials enables user a great experience.

Dynamic Portals

Portals can be generated on demand and can be configured and customized as per business vertical. Portals can be integrated with existing website and act as back end of any business.

Task Management

Managing day to day activities for Accounts, Sales, Back-office team with efficient Task Management.

Business Suite has powerful feature to create new tasks and collaborate tasks amongst team. BS helps bringing accounting, sales, back-office and operator team on common platform.

Multi-lingual Support

Business suite has inbuilt feature for Unicode.

No vice user can easily turned Business Suite into preferred language. Flexibility of changing labels, heading and pages into any preferred language like Hebrew, Arabic, Spanish, Hindi, etc.. There is no need of special web designing or coding and just convert Business Suite into your preferred language with click of mouse and label changes.

Data Migration

Business Suite has power to migrate data from existing legacy system. This is hassle free.

Create your own templates of Excel and CSV files and map those with existing database structure. Leveraging power of database engine, Business suite uploads data in seconds. In minutes you are transformed to world class cloud system with well-organized database structure.